Security

Online Security

Security is a primary concern with Internet Banking. Pike National Bank realizes and appreciates the trust and confidence you have placed in us. We have worked diligently with our online banking provider, PNB Online Banking, to assure that your privacy is safeguarded and your internet banking experience is safe and secure.

Our Internet Banking technology is provided by PNB Online Banking, a product of Jack Henry and Associates.

Security for the PNB Online Banking system consists of multi-level controls throughout the product and the PNB Online Banking Data Center.

The PNB Online Banking Data Center operates in a physically secure, controlled access environment. Access to the PNB Online Banking Data Center offices is controlled and logged by electronic access systems. Similarly, the hardware and software operations at the PNB Online Banking Data Center are located in a secure, access-controlled computer room.

This product requires customers to use a secure browser, incorporating Secure Socket Layer (SSL) encryption to establish a connection to the log in screen. The system requires 128-bit encryption.

Log-in Protection

We will assign each customer a private password generated by Pike National Bank for their initial log-in to the online system. In order for each customer to have an entirely private password, the system will force each customer to change their password after their first log-in. PNB Online Banking passwords are alpha-numeric and must be 8 to 14 characters in length. We encourage our customers to select passwords that are not easy to guess or easily recognized identifications.

Password Security System

It is very important that ONLY YOU know your Username and Password. This is the only way your account may be accessed. Three (3) unsuccessful attempts will lock out the User from accessing their account. If a user becomes locked out, they must call Pike National Bank at (601) 684-7575.

Account Numbers Not Visible

Your account numbers are not visible online and can not be found anywhere on Pike National Bank's Online Banking. A "Pseudo Name" (nickname) is used in place of an account number to maximize the security of your PNB Online Banking experience. If you rename your accounts, we recommend you do not change it to your actual account number.

Automatic Logoff

If you are logged on but do not perform an activity for 10 minutes, you will not be able to proceed until you “re-log” on to the system.

Additional Security Measures

In addition to the above safeguards, we have sophisticated firewalls and an authentication process to ensure that only authorized individuals are allowed to enter our system.

Daily monitoring

We are constantly upgrading our system to include the most recent Internet Security Features. Suspect reports are generated daily for monitoring purposes to help ensure that no one is attempting to log in to your account that shouldn't have access.

Email Solicitation

Pike National Bank does not solicit information (SSN, account numbers, credit card numbers, passwords, etc.) by means of email. If you receive an email requesting confidential information from someone claiming to represent Pike National Bank, do not respond to the email. Please call (601) 684-7575 to report any solicitation of this kind that you receive.

Your Role in Security

While we work to protect your banking privacy, you will also play an important role in protecting your accounts and personal information. Please take the following steps to ensure your account information is protected.

Choose a good password! You should carefully select a password that is hard to guess and never use a word that can be found in the dictionary.

Memorize your password! Even the best one is worthless if it's written on a note and is easily found.

Do not share your PNB Online Banking Username and Password with anyone else. This sign on information is designed to protect the privacy of your banking information, but it will only work if you keep it to yourself. If you think your Username or Password has been compromised, change it immediately and contact us at (601) 684-7575 or use the "Contact Us" tab to send a high secure message.

Change your PNB Online Banking Username and Password as often as you wish. (We recommend changing your password at least every 90 days.)

Once you have finished your session, sign off before visiting other Internet sites. To assure the security of your account, be sure to click the LOG OFF button, clear your browser’s cache to erase any stored information and close your browser window.

If anyone else has access to your computer, clear your browser's cache in order to eliminate copies of Web pages that have been stored on your hard drive.

As always, if you notice any suspicious or unusual activity related to any of your accounts, please contact us at (601) 684-7575.

Don't leave your computer unattended during a PNB Online Banking session - click on LOG OFF to end your session.

Avoid using Public Internet Access Terminals when conducting your Internet Banking.

When sending any application information online this site automatically switches to a secure mode. This is evident by the "https" that will appear in the URL as opposed to "http". If you are using Internet Explorer, you will see a locked padlock at the bottom of your screen when you are in a secure mode and an unlocked padlock when you are in an unsecure mode.

Important Note: While we continue to do everything possible to ensure the security of our system, Pike National Bank cannot be responsible for customer errors or negligent use of PNB Online Banking and will not cover losses due to:

  • input errors or misuse of Pike National Bank's Online Banking;

  • negligent handling or sharing of Username and Passwords leading to unauthorized access to accounts;

  • leaving a personal computer unattended during an online session;

  • failure to report known incidents of unauthorized account access within 2 business days.

Email Communications

Please remember, standard email is not necessarily secure against interception, and you should be cautious when sending email with personal information. If your information is very sensitive, or includes personal or confidential information-such as your bank account or Social Security number, please contact us by postal mail or telephone. Please see your Frequently Asked Questions section for instructions on how to send a secure message to Pike National Bank.

Browser Recommendations

To ensure optimal security and access to all features in our online banking product, we recommend using one of the following browsers:

Windows Users

  1. Internet Explorer 7.x - download now
  2. Mozilla Firefox 2.0 - download now

Macintosh Users

  1. Mozilla Firefox 2.0 - download now

How do I tell if the site I am on is secure?

Once you get to the site, the Web address will begin with https: ("s" for secure).

The locked padlock at the bottom of the window will confirm the site's increased security. For more details about the encryption status of the page when it was received, click the lock icon.

Important: The lock icon only describes the encryption status of the page while your computer was receiving it.

Third Party Services:

In addition, as an additional service, the Pike National Bank may occasionally provide links to web pages provided by third parties. When you access those web pages provided by third parties, you are leaving the Bank's secure web site. Some of those pages may not be secure. Each of those web sites will operate under its own privacy policy. You are solely responsible for reviewing the privacy policy on each web site and providing only that information you believe is appropriate to share with the provider of that web site.

Our site may include promotional materials via links to web pages provided by third parties from whom you may purchase certain goods or services. You understand that we do not operate or control the products or services. The party providing each product or service is responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and those third parties.

You agree that your use of any service is AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS OR PURPOSE, MERCHANTABILITY OR NON INFRINGEMENT. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND OUR ASSOCIATES OR FOR ANY INFORMATION APPEARING ON ASSOCIATES SITES OR ANY OTHER SITE LINKED TO OUR WEBSITE.

Notice:

This site may be utilized for authorized purposes only. Unauthorized access or use is not permitted and constitutes a crime punishable by law. Activity on this site is monitored for security purposes.

Learn More About Online Security