Important Message for Our Mortgage Loan Customers

If you receive a solicitation after your mortgage loan closes with Pike National Bank regarding purchasing Life/Disability Insurance, or any solicitation in general, please note the solicitation is not from PNB.

Some of our mortgage loan customers have received these types of solicitations which included mortgage loan amount and recording date. This information is public knowledge through the recording of your Deed of Trust filed with the County Clerk’s office in the county where the property is located.

 

Reminder about Fraud Prevention

The best fraud prevention available is you! Learn to identify fraud so that you can protect yourself!


Be on the lookout for people who are giving you a get-rich-quick opportunity, or charities you’ve never heard of.  If it seems too good to be true, it probably is! Another sign of fraud is if someone offers to deposit money into your account (or you receive a check in the mail to be deposited), and then asks you to withdraw that money and send it back to them to by a prepaid Visa card or wire. By the time the money they sent comes back as fraud, they have your money and you are responsible for the bill! 


Remember: The goal of fraud is to take your money! It is always harder to get money back than it is to keep it in the first place!

Be extremely cautious about giving any of your personal information out over the phone, especially if they called you first! Personal information includes your bank routing and account numbers, your online banking user ID and password, and any other unique information like your date of birth or Social Security numbers.

If you think something may be fraud, ask us! Count on your bankers at PNB to help you identify fraud and stop it!

 

Our Fraud Prevention Service

In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud. If suspected fraudulent transactions are detected on your debit card, the following efforts to contact you will be made. 

Here's how it works:

  1. When potential fraud is detected, you will receive an automatic email notification from Pike National Bank, with the option to reply "fraud" or "no fraud."
  2. One minute after the email, you will receive a text alert from #96923 between 7am and 9pm, which also has the "fraud" or "no fraud" option. The text message alerts will only be received by customers who use the following cell phone carriers: AT&T, Verizon, Sprint, Boost, Virgin Mobile, and T-Mobile.
  3. If you do not respond within five minutes of the text alert, you will receive an automatic phone call to confirm or deny fraud .

Remember - our messages will never ask for your PIN or account number.

*The phone number for our Fraud Center has changed to 1-800-237-8990. If you add this number to your phone contacts and label it "Fraud Center," it will display whenever you get a call from this number.

*The Hot Card number for cardholders is 1-888-297-3416.


Debit Card Monitoring

In an effort to better detect fraudulent activity on PNB’s customers’ debit cards, we have engaged the services of a Fraud Center to monitor debit card activity 24 hours a day, 7 days a week. With this enhanced monitoring, you may be contacted between 8:00 am and 9:00 pm to verify any potential fraudulent activity.

They WILL NOT ask for any personal information. They will disclose that they are calling on behalf of Pike National Bank and will only ask for verification of the transaction in question.


Mobile Text Alerts

Add an additional layer of protection to your account! Enabling texts alerts will notify you of “real time” transactions on your debit card. Contact us or click here for more details.