Important information about Coronavirus (COVID-19)

 

Pike National Bank wants our customers and fellow citizens to know we are actively monitoring the progress of the Coronavirus (COVID-19). COVID-19 has quickly made a huge impact on our daily lives, and we have taken steps to reduce exposure for our customers and staff while maintaining stable banking services. Pike National Bank’s top priorities are to protect your health and safety, and to provide you with the information you need about banking with us during this time.

 

Check on the status of you stimulus money by clicking the link below:

 

Branch Information

For the safety of our customers and employees, Pike National Bank will be open by drive thru or lobby appointment only until further notice.

  • We encourage you to do as much banking through our drive throughs as possible.
  • Lobbies will be open for appointments only. For an appointment please call

                         Main Office— 601-249-4671

                         Veteran’s Office— 601-684-4430

                         Tylertown Office— 601-876-4520

                         Brookhaven Office—601-823-5566

  • To find drive thru locations please visit

           https://www.pnb-ms.net/about-your-bank/locations-and-hours

 

Options for Alternative Banking

  • ATM Access - With ATM's at our McComb Main, McComb Veterans, Brookhaven, and Tylertown locations, your cash is available 24 hours a day, 7 days a week. These new state-of-the-art machines are also capable of taking check and cash deposits.
  • Online and Mobile Banking (App) - With PNB's online banking platform you can check your account balance, review account activity, transfer funds, make loan payments, pay bills, and much more.
  • Mobile Deposit - Through PNB's mobile deposit app, you are no longer required to come to the bank to deposit your checks. Simply snap a picture of the check on your smart phone and submit it through the PNB MobileApp for deposit.
  • Electronic Bank Statements - Paperless receipt of your statements will eliminate the risk of cross contamination across the postal delivery process.
  • Telephone Banking (601-684-8585) - Your banking information is at your fingertips with our recently upgraded Telephone Banking System.


How to Stay Informed

For the latest updates from PNB, please consider the following:

  • Visit our website www.pnb-ms.net
  • Like us on Facebook
  • Follow us on Instagram
  • Call us at 601-684-7575

 

Financial Assistance

We understand that you could have financial concerns during this time and may even be facing a real hardship.

We encourage any of our loan customers whose repayment ability is affected by the virus to contact your PNB loan officer. We are here to help you should a need arise. Please reach out to your leader to receive more information about deferral or extension programs.

We also want to encourage the business owners interested in Small Business Association PPP loans (Payroll Protection Program loans) to contact their current loan officer or contact the bank at 601-684-7575. Pike National Bank is here to assist the small business community.  

 

Steps to Keep You Protected

  • We are following the latest COVID-19 reports ad recommendations from the CDC.
  • Utilizing sanitizing products to clean our facilities.
  • Providing ongoing guidance to our associates on social distancing, handwashing, and other steps to reduce the risk of exposure, including remote work where possible.
  • We have a comprehensive plan to make sure key areas are functioning properly so we can continue to meet your banking needs.

 

Steps to Protect Yourself

  • If you are feeling sick or running a fever, please refrain from coming to the bank for your safety and the safety of our employees and their families.
  • Follow recommendations from www.cdc.gov to stay healthy and limit public contact.
  • BE AWARE OF FRAUD AND SCAMMERS. Please beware of the following and reach out to your bank before you give anyone any information regarding your bank account.

                  -Fake emails pretending to be from the CDC

                  -Phishing emails that ask recipients to verify personal information.

                  -The sale of counterfeit medical treatments or equipment.

 

FDIC Coverage

As always, we want you to feel confident that your money is protected. The safest place to keep your money is in the bank. FDIC insurance covers up to $250,000 per depositor per FDIC-insured bank. Learn more about deposit insurance coverage: https://www.fdic.gov/

 

We will continue to pray for you, your family, and our employees to remain safe and healthy through these difficult times.

Thank you for choosing Pike National Bank.

           

Important Message for Our Telephone Banking Customers

PNB's Telephone Banking System will be down Wednesday, March 4th from 7:00 am to 8:00 am for a system update.  We apologize in advance for any inconveniences this may cause.  Please use our Internet Banking or Mobile Banking during this time as they will not be affected by the update. 
 

Important Message for Our Mortgage Loan Customers

If you receive a solicitation after your mortgage loan closes with Pike National Bank regarding purchasing Life/Disability Insurance, or any solicitation in general, please note the solicitation is not from PNB.

Some of our mortgage loan customers have received these types of solicitations which included mortgage loan amount and recording date. This information is public knowledge through the recording of your Deed of Trust filed with the County Clerk’s office in the county where the property is located.


EQUIFAX - Cybersecurity Incident & Important Consumer Information

September 18, 2017

Dear Customer:

Recently, Equifax, one of the three national consumer credit reporting agencies, announced a major data breach. This breach affects approximately 143 million Americans. This is what we know according to Equifax: the data breach occurred May – July 2017, and the information stolen includes consumers’ personally identifiable information, including names, Social Security numbers, dates of birth, addresses and, in some cases, driver’s license numbers. Approximately 209,000 credit card numbers and dispute documents with personally identifiable information for approximately 182,000 consumers were also stolen. There is no evidence of unauthorized access to consumers’ credit reporting databases.

To be clear, Pike National Bank was not compromised and your information was not stolen from our bank. However, Pike National Bank takes the security of our customer information very seriously, and we are providing you with the information we know about this massive breach and the steps you can take to protect your personally identifiable information if you so desire. Following this unprecedented breach, we are also asking our customers to be extra vigilant and report any suspicious activity in your Pike National Bank accounts to Account Services by calling 601-684-7575 and choose option 1.

Equifax has established a website that informs consumers if they may be affected by the breach, provides additional information on the breach, and offers complimentary identity theft protection and credit file monitoring. This information is available at www.equifaxsecurity2017.com. To protect your identity and personal information, Pike National Bank strongly encourages our customers to take the actions noted below.

  • You should also contact the credit reporting agencies to notify them of any suspected fraud or identity theft.

If you believe you are the victim of identity theft, contact your local law enforcement office and/or your state attorney general. Finally, you may also want to consider reviewing information about recovering from identity theft, which is available from the Federal Trade Commission (FTC) at https://www.identitytheft.gov/ or by calling 1-877-IDTHEFT (1-877-438-4338). The FTC also offers general information to protect your online presence at https://www.consumer.ftc.gov/topics/privacy-identity-online-security.

Equifax has established a dedicated toll-free number to answer questions you may have about the Equifax data breach and its effect on your personally identifiable information. You may call them at 866-447-7559.

Sincerely,

Pike National Bank


Reminder about Fraud Prevention

The best fraud prevention available is you! Learn to identify fraud so that you can protect yourself!


Be on the lookout for people who are giving you a get-rich-quick opportunity, or charities you’ve never heard of.  If it seems too good to be true, it probably is! Another sign of fraud is if someone offers to deposit money into your account (or you receive a check in the mail to be deposited), and then asks you to withdraw that money and send it back to them to by a prepaid Visa card or wire. By the time the money they sent comes back as fraud, they have your money and you are responsible for the bill! 

 

Remember: The goal of fraud is to take your money! It is always harder to get money back than it is to keep it in the first place!

Be extremely cautious about giving any of your personal information out over the phone, especially if they called you first! Personal information includes your bank routing and account numbers, your online banking user ID and password, and any other unique information like your date of birth or Social Security numbers.

If you think something may be fraud, ask us! Count on your bankers at PNB to help you identify fraud and stop it!

 

Our Fraud Prevention Service

In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud. If suspected fraudulent transactions are detected on your debit card, the following efforts to contact you will be made. 

Here's how it works:

  1. When potential fraud is detected, you will receive an automatic email notification from Pike National Bank, with the option to reply "fraud" or "no fraud."
  2. One minute after the email, you will receive a text alert from #96923 between 7am and 9pm, which also has the "fraud" or "no fraud" option. The text message alerts will only be received by customers who use the following cell phone carriers: AT&T, Verizon, Sprint, Boost, Virgin Mobile, and T-Mobile.
  3. If you do not respond within five minutes of the text alert, you will receive an automatic phone call to confirm or deny fraud .

Remember - our messages will never ask for your PIN or account number.

*The phone number for our Fraud Center has changed to 1-800-237-8990. If you add this number to your phone contacts and label it "Fraud Center," it will display whenever you get a call from this number.

*The Hot Card number for cardholders is 1-888-297-3416.


Debit Card Monitoring

In an effort to better detect fraudulent activity on PNB’s customers’ debit cards, we have engaged the services of a Fraud Center to monitor debit card activity 24 hours a day, 7 days a week. With this enhanced monitoring, you may be contacted between 8:00 am and 9:00 pm to verify any potential fraudulent activity.

They WILL NOT ask for any personal information. They will disclose that they are calling on behalf of Pike National Bank and will only ask for verification of the transaction in question.


Mobile Text Alerts

Add an additional layer of protection to your account! Enabling texts alerts will notify you of “real time” transactions on your debit card. Contact us or click here for more details.