Internet Banking Changes
Beginning on June 23, 2016, you will notice a change when you sign into Internet Banking. While all the same great features will remain, there will be a new look and feel. Should you have any questions regarding these changes, please feel free to contact our Account Services Department at 601-684-7575 ext. 400.
New Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud. Beginning on June 8, 2016, if suspected fraudulent transactions are detected on your debit card, the following efforts to contact you will be made.
Here's how it works:
- When potential fraud is detected, you will receive an automatic email notification from Pike National Bank, with the option to reply "fraud" or "no fraud."
- One minute after the email, you will receive a text alert from #32874 between 7am and 9pm, which also has the "fraud" or "no fraud" option. The text message alerts will only be received by customers who use the following cell phone carriers: AT&T, Verizon, Sprint, Boost, Virgin Mobile, and T-Mobile.
- If you do not respond within five minutes of the text alert, you will receive an automatic phone call to confirm or deny fraud .
Remember - our messages will never ask for your PIN or account number.
*The phone number for our Fraud Center has changed to 1-800-417-4592 . If you add this number to your phone contacts and label it "Fraud Center," it will display whenever you get a call from this number.
Debit Card Monitoring
In an effort to better detect fraudulent activity on PNB’s customers’ debit cards, we have engaged the services of a Fraud Center to monitor debit card activity 24 hours a day, 7 days a week. With this enhanced monitoring, you may be contacted between 8:00 am and 9:00 pm to verify any potential fraudulent activity.
They WILL NOT ask for any personal information. They will disclose that they are calling on behalf of Pike National Bank and will only ask for verification of the transaction in question.