Careers

Summary of Duties: Tellers are the initial contact to our valued customers or future customer.  You will greet our clients with a smile and perform all of the other paying and receiving duties while following PNB’s policies and procedures.  It is essential that you enjoy working with the Public and have an outgoing personality that allows you to promote and sell our products and services.

Specific Duties:

1. Processing customer transactions such as deposits, transfers, withdrawals, credit card, ATM transactions, money orders, official checks, loan payments and all other transactions and functions in association with a paying/ receiving bank teller.
2. Exercise good judgment and discretion while performing within the bank’s guidelines, policies, procedures and performance standards.
3. Identify customer needs for bank products and services, matching products and services to those needs, while ensuring quality customer service and outstanding customer satisfaction and loyalty.
4. Ability to effectively communicate information and ideas both verbally and in writing
5. Responsible for the security of cash and transaction documentation
6. Responsible for handling large volumes of cash and balancing individual cash drawer on a daily basis
7. Must be continuously aware of fraud loss and check cashing guidelines as well as all security/ audit policies and procedures
8. Responsible for Regulatory Reporting requirements associated with the teller position
9. Subject to performing cash shipments between branches and performing vault teller functions
10. Required to train other tellers as needed
11. Complete and successfully pass required skills test
12. Contribute to meeting any PNB’s goals and objectives
13. Complete work-related reports and educational computer courses in between customers, assigned by management.

Requirements:

• High School Diploma or equivalent, some college preferred.
• Cash handling experience or sales experience
• Conscientious worker with excellent customer service skills
• Ability to perform multiple daily tasks and work under pressure with speed and accuracy
• Excellent attendance
• Professional appearance and cooperative attitude
• Understanding of customer service techniques, PC/10 key functions
• Ability to lift/move/carry approximately 50 lbs. if required to perform the essential job functions
• Subject to working any shift hours Monday-Thursday 7:45 am to 4:30 pm and Friday 7:45 am to 7:00 pm
• Some afterhours might be required Monday – Thursday to 6:00 pm
• Some Saturdays Required (8:30 am – 1:30 pm)

For more information or to apply for this job, visit www.pnb-ms.net/connect/careers.

Job openings are available exclusively to internal applicants for five business days.  After five business days, openings are available to both internal and external applicants.

PNB employees must be in their current position for a minimum of six (6) months prior to posting for a new position.  Management reserves the right to waive the six-month minimum.

Posted: May 23, 2024

Position:          CSR – Customer Service Representative

Summary of Duties:    CSRs are responsible for opening new accounts, certificates of deposits, and individual retirement accounts. Must provide exceptional customer service while following policy and procedures. Must recognize and meet customer needs by proactively selling and cross-selling PNB products and services. Must have computer skills and excellent communication skills.  Must be able to multi task and assist with lobby customer flow. Must always dress professionally.  

Specific Duties:

1. Process all customer related financial transactions in accordance with the rules, regulations, and guidelines of the bank.
2. Responsible for the security of cash and transaction documentation.
3. Responsible for handling large volumes of cash and balancing individual cash drawer on a daily basis.
4. Opens new accounts that include but are not limited to savings, checking, certificates of deposit, and IRAs according to customer needs.
5. Accurately prepares all required documents for completing the transaction. Proactively solicits and promotes new business by selling bank products and referring business to other units of the bank.
6. Answers inquiries and provides information to customers in person, by telephone and by mail on various accounts and other bank services. Assists customers with routine issues and refers to management staff if necessary.
7. Develops new and expands existing client relationships by identifying current and potential client needs and by cross –selling bank products.
8. Processes various customer transactions including but not limited to making deposits, cashing checks or withdrawals, account close outs, loan payments, and issuing cashier checks and money orders.
9. Maintains a cordial and friendly but professional demeanor towards the public.
10. Performs special projects, and additional duties and responsibilities as required.
11. Must be able to perform multiple daily tasks and work under pressure with speed and accuracy.
12. Must perform all transactions and duties within established policies and procedures.
13. Responsible for Regulatory Reporting requirements associated with the position.
14. Required to train other CSRs as needed.
15. Must be available to work at least 40+ hours/ week.

Requirements:

• High School Diploma or equivalent, some college preferred.
• Minimum of 3 years operational experience in multiple functional areas (clerical/secretarial positions) word processing and spreadsheet experience.
• Exposure to customer service/client contact areas.
• Thorough knowledge of English grammar, sentence structure, punctuation, spelling, and paragraph composition.

For more information or to apply for this job, visit www.pnb-ms.net/connect/careers.

Job openings are available exclusively to internal applicants for five business days. After five business days, openings are available to both internal and external applicants.

PNB employees must be in their current position for a minimum of six (6) months prior to posting for a new position. Management reserves the right to waive the six-month minimum.

Posted: July 11, 2024

Summary of Duties: Tellers are the initial contact to our valued customers or future customer.  You will greet our clients with a smile and perform all the other paying and receiving duties while following PNB’s policies and procedures.  It is essential that you enjoy working with the Public and have an outgoing personality that allows you to promote and sell our products and services.

Specific Duties:

1. Processing customer transactions such as deposits, transfers, withdrawals, credit card, ATM transactions, money orders, official checks, loan payments and all other transactions and functions in association with a paying/ receiving bank teller.
2. Exercise good judgment and discretion while performing within the bank’s guidelines, policies, procedures and performance standards.
3. Identify customer needs for bank products and services, matching products and services to those needs, while ensuring quality customer service and outstanding customer satisfaction and loyalty.
4. Ability to effectively communicate information and ideas both verbally and in writing
5. Responsible for the security of cash and transaction documentation
6. Responsible for handling large volumes of cash and balancing individual cash drawer on a daily basis
7. Must be continuously aware of fraud loss and check cashing guidelines as well as all security/ audit policies and procedures
8. Responsible for Regulatory Reporting requirements associated with the teller position
9. Subject to performing cash shipments between branches and performing vault teller functions
10. Required to train other tellers as needed
11. Complete and successfully pass required skills test
12. Contribute to meeting any PNB’s goals and objectives
13. Complete work-related reports and educational computer courses in between customers, assigned by management.

Requirements:

• High School Diploma or equivalent, some college preferred.
• Cash handling experience or sales experience
• Conscientious worker with excellent customer service skills
• Ability to perform multiple daily tasks and work under pressure with speed and accuracy
• Excellent attendance
• Professional appearance and cooperative attitude
• Understanding of customer service techniques, PC/10 key functions
• Ability to lift/move/carry approximately 50 lbs. if required to perform the essential job functions
• Subject to working any shift hours Monday-Thursday 7:45 a.m. to 4 p.m. and Friday 7:45 a.m. to 5:30 p.m.

For more information or to apply for this job, visit www.pnb-ms.net/connect/careers.

Job openings are available exclusively to internal applicants for five business days.  After five business days, openings are available to both internal and external applicants.

PNB employees must be in their current position for a minimum of six (6) months prior to posting for a new position.  Management reserves the right to waive the six-month minimum.

Posted: June 7, 2024

Summary of Duties:    The loan assistant position is one of the most challenging positions in the bank.  The loan assistant is responsible for assisting with the total relationship of the customer.  This may involve real estate, consumer and commercial loans as well as deposit relationships.  Given the large volume of documentation and workflow, Loan Assistants must be highly organized.  The position requires excellent people skills and multi-tasking abilities.  Sufficient computer and other technical skills are a must.  The Loan Assistant must be able to work under pressure without the customers sensing it.

Specific Duties:

1. Customer Interaction – Loan Assistants are often the gateway to a customer’s loan experience with the Bank. As such, Loan Assistants must exhibit a welcoming and professional demeanor.  They should always reflect a willingness and desire to help meet the needs of the customers and fellow employees.   
2. Loan Officer Interaction – Loan Assistants are often recognized as an extension of the Loan Officer(s) to whom they are assigned. In some instances, a Loan Assistant is assigned to one specific Officer.  However, typically, the Loan Assistant is assigned to a small group of Loan Officers.  In any case, their first line of supervision and direction shall come from the Loan Officer(s) to which they are assigned.
3. Third Party Interaction -
4. General Information Gathering - Customer information is necessary to assist the customer with both loan and deposit products. This requires asking questions to determine if the customer can be helped by the loan assistant rather than the Loan Officer or any other member of bank staff.
5. Loan Application Process – The process for handling of a loan application varies depending on the size and complexity of the loan application. Loan Officers often have varying styles and methods of handling loan applications received.  Loan Assistants must be able to adjust to the style and method of the Loan Officer responsible for the loan decision.
   1. Complete loan applications as necessary for making a proper credit decision. At times, Loan Assistants will interview applicants directly or over the phone.  In other instances, the Loan Assistant will receive verbal or written guidance regarding information for a request.  In each case, the Loan Assistant must be able to translate completely and accurately into a complete and accurate Loan Application form.
   2. An applicant’s credit history is often a critical factor either through the credit bureau or direct inquiries. Most often, the credit investigation is performed through a Credit Reporting Agency such as Equifax or Trans Union.  Frequently, the Loan Assistant is required to complete a credit bureau request.
   3. Various other documents are required to process a loan request. The requirements generally vary based on size and complexity of the loan and/or loan relationship of the applicant. Loan Assistants must be capable of following and completing Loan Documentation Checklists for all loan applications pre- and post-close.
   4. Often, loan applications are received that exceed a Loan Officer’s direct lending authority. While under the guidance of the Loan Officer, Loan Assistants play a critical role in proper creation and dissemination for a loan approval package.
6. Loan Closings & Disbursements – Loan Assistants must be proficient and efficient at handling loan closings and disbursing of loan proceeds. Along with professional and friendly people skills, the Loan Assistant must possess a thorough knowledge of and purpose for all required loan documents.  They must be able to provide reasonable explanations to customers.  Loan Assistants must have sufficient skills to ensure that all loan proceeds are disbursed as intended.  All disbursement entries must be delivered to Loan Operations on the day the loan closes or no later than the following day.
7. Loan Policy & Procedures Knowledge – While the approving or servicing Loan Officer are ultimately held responsible for the success or failure of an individual loan or loan relationship, Loan Assistants play a major role in risk reduction and proper loan relationship monitoring and servicing. As such, Loan Assistant must familiarize themselves with Loan Policy, Loan Procedures and proper Loan Documentation requirements.  While Loan Officers should provide Loan Assistants with guidance on all lending issues, the Loan Assistant should take every opportunity to further or reinforce their knowledge of their job duties. 
8. Training and Knowledge Growth – Loan Assistants are regularly assigned training. As with others within the bank, all assigned training must be completed on a timely basis.  The Loan Assistant must demonstrate a good working knowledge of bank policies and procedures, as well as applicable regulatory requirements.
9. Loan Portfolio Servicing - Responsible for assisting lenders with collections, loan exceptions, contacting borrowers for financials and obtaining insurance when necessary. In general, the Loan Assistant will follow their designated Loan Officer’s instructions with regards to actions needed to service active loan portfolios.  Some of these activities include but are not limited to:
   1. Placing collection calls
   2. Clearing of loan exceptions
   3. Gathering financial data
10. General Responsibilities – Other responsibilities outside of the primary job function may arise. For any additional responsibilities assigned, a job description for that responsibility should be requested and provided (if one is available).  Where appropriate, these responsibilities should be handled as instructed with or without a specific Job Description.  Additional duties and/or responsibilities do not necessarily constitute a change in job title or description.

Requirements:

• High School Diploma or equivalent
• Must be able to type 40 WPM
• Minimum of 5 years operational experience in multiple functional areas (clerical/secretarial positions) (Three years of college and three years secretarial duties may be substituted)
• Excellent customer service skills
• Minimum of 3 years of Microsoft Office
• Ability to multi-task Understanding of Accounting
• Ability to work in a high stress environment and meet strict deadlines
• Ability to take basic information and compose correspondence

For more information or to apply for this job, visit www.pnb-ms.net/connect/careers.

Job openings are available exclusively to internal applicants for five business days.  After five business days, openings are available to both internal and external applicants.

PNB employees must be in their current position for a minimum of six (6) months prior to posting for a new position.  Management reserves the right to waive the six-month minimum.

Posted: June 25, 2024