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Position Summary:
This position is responsible for the accurate maintenance and organization of the loan collateral vault, including the retention and filing of collateral and credit files. The role ensures that all loan documentation is properly filed, scanned, and accessible, while also supporting branch personnel by retrieving and providing requested information from collateral and credit files.
Key Responsibilities:
- Accurately file and maintain collateral and credit files.
- File credit applications and all supporting documentation in the customer credit file.
- Organize and file miscellaneous loan documents into collateral files.
- Scan all loan documentation into the Document Imaging system in a timely manner.
- Index non-real estate insurance documents in Document Imaging System.
- Identify and report missing loan documentation or files to management.
- Maintain neat, organized, and properly labeled collateral and credit files.
- Track, retrieve, and distribute loan documentation to branches and finance companies upon request.
- Assemble collateral and credit files for review and secure in vault.
- Maintain the loan vault, ensuring cleanliness and organization at all times.
- Provide copies of loan documentation to branches as requested.
- Review and distribute finance company notes held as collateral on a monthly basis, including:
- Mailing paid-out contracts
- Processing and logging new contracts
- Handling requests from finance companies
- Process and manage all non-real estate loan payoffs.
Requirements:
- Previous office experience or 2 years college with business degree
- Proficiency in document management or imaging systems preferred
- Strong organizational and attention-to-detail skills
- Computer Literate
For more information or to apply for this job, visit https://www.pnb-ms.net/connect/careers.
Job openings are available exclusively to internal applicants for five business days. After five business days, openings are available to both internal and external applicants.
PNB employees must be in their current position for a minimum of six (6) months prior to posting for a new position. Management reserves the right to waive the six-month minimum.
Posted: April 22, 2026
Summary of Duties: Louisiana Market Lenders are charged with developing safe profitable banking relationships with clientele living, owning property, or owning a business in PNB’s Louisiana Market Area of Tangipahoa and Washington Parish. They are responsible for the total relationship of the customer. This may involve real estate, consumer and retail commercial loans as well as assisting with deposit relationships. The lender must be a self-starter, capable of managing time and workflow, loan portfolio oversite and subordinates. Applicants should note that PNB is seeking a skill set that is knowledgeable of the lending and decision-making process, a technological capacity to generate their own required digital documentation AND a personality and connection to the Louisiana Market that can create significant Loan and Deposit Growth in those areas.
Additional, upgraded or re-stated responsibilities include the following:
- Teamwork and Cooperation – Every position of employment with Pike National Bank begins with an attitude and effort of Teamwork and Cooperation. Each employee must work in a cordial and professional manner and exhibit a willingness to work with and help their
co-workers. They must be prepared to handle assigned tasks or duties that are not included in the following when designated by Senior Bank Management.
- Lending Experience – The Individual should have at least 10 years of experience as a Lender. Ideally, this experience will have been within a financial institution environment (ex. bank, finance company, or credit union).
- Louisiana Market Connection – While not a disqualifying factor, ideally, Individuals serving in this role should have at a minimum of 10 years within PNB’s current Louisiana Markets of either Tangipahoa or Washington Parish. Regardless, Individuals seeking this position MUST have existing and sustained ties to these Areas. The Individual MUST be able to express a deep ingrained knowledge of these communities. The knowledge should include information regarding market conditions, community leadership, banking opportunities, property values and other core information related to properly serving the area.
- Community Involvement – The Individual MUST be committed to serving and participating in area community events, civic organizations, school systems, festivals and other local activities that will expose them to potential bank market growth opportunities.
- Business Development – The Individual Must recognize that, while other obligations and duties may be set by Senior Bank Management, the primary responsibility of this position is
to generate new safe and sound loan volume along with deposit relationships within Tangipahoa and Washington Parishes.
- Technological Skills – While full proficiency is not a requirement, the Individual MUST have a reasonable working knowledge of navigating through a Core system to retrieve customer and other necessary data to efficiently handle their job duties. A reasonable working knowledge of Microsoft Word, Excel and Outlook is required.
- Documentation Knowledge, Organization and Preparation – The Individual MUST have a working knowledge of commonly used Lending Documentation requirements for adherence to Louisiana law. They must have a reasonable capacity or expected capacity to Organize and Prepare all Documentation through the Bank’s lending software. The Individual may at times be required to produce, distribute and close all documents required for loans they produce.
- Complex and/or Commercial Loan Applications – Individuals, designated as Louisiana Market Lender, should have more lending experience than those in PNB’s Consumer Lender (Core) position. As such, they should be qualified to handle more complex loan requests and loans of larger sizes. Efforts should be made to handle all loan requests of any type directly.
- Financial Spreads / Reviews – For most loan requests, the Louisiana Market Lender should be able to calculate the applicable Debt-to-Income or Debt Service Coverage Ratios. They should also be able to recognize other repayment capacity strengths and / or weaknesses. For borrowers with operating or trade cycle activities that include swings in accounts receivable, inventory, and/or accounts payable, the financial data should be provided to a designated Financial Spreading Specialist.
- Loan Assistant Oversite – The Individual may be responsible for training and managing Loan Assistants with input from the Chief Credit Officer. Where necessary, they must report any personnel matters to the Chief Credit Officer or other Senior Bank Management (when applicable).
- Loan Policy / Procedures Recommendations – Knowledge and consideration of all Loan Policies and Procedures should be given. Suggestions should be presented to the Chief Credit Officer.
Summary of Duties: The loan assistant position is one of the most challenging positions in the bank. The loan assistant is responsible for assisting with the total relationship of the customer. This may involve real estate, consumer and commercial loans as well as deposit relationships. Given the large volume of documentation and workflow, Loan Assistants must be highly organized. The position requires excellent people skills and multi-tasking abilities. Sufficient computer and other technical skills are a must. The Loan Assistant must be able to work under pressure without the customers sensing it.
Specific Duties:
- Customer Interaction – Loan Assistants are often the gateway to a customer’s loan experience with the Bank. As such, Loan Assistants must exhibit a welcoming and professional demeanor. They should always reflect a willingness and desire to help meet the needs of the customers and fellow employees.
- Loan Officer Interaction – Loan Assistants are often recognized as an extension of the Loan Officer(s) to whom they are assigned. In some instances, a Loan Assistant is assigned to one specific Officer. However, typically, the Loan Assistant is assigned to a small group of Loan Officers. In any case, their first line of supervision and direction shall come from the Loan Officer(s) to which they are assigned.
- Third Party Interaction -
- General Information Gathering - Customer information is necessary to assist the customer with both loan and deposit products. This requires asking questions to determine if the customer can be helped by the loan assistant rather than the Loan Officer or any other member of bank staff.
- Loan Application Process – The process for handling of a loan application varies depending on the size and complexity of the loan application. Loan Officers often have varying styles and methods of handling loan applications received. Loan Assistants must be able to adjust to the style and method of the Loan Officer responsible for the loan decision.
- Complete loan applications as necessary for making a proper credit decision. At times, Loan Assistants will interview applicants directly or over the phone. In other instances, the Loan Assistant will receive verbal or written guidance regarding information for a request. In each case, the Loan Assistant must be able to translate completely and accurately into a complete and accurate Loan Application form.
- An applicant’s credit history is often a critical factor either through the credit bureau or direct inquiries. Most often, the credit investigation is performed through a Credit Reporting Agency such as Equifax or Trans Union. Frequently, the Loan Assistant is required to complete a credit bureau request.
- Various other documents are required to process a loan request. The requirements generally vary based on size and complexity of the loan and/or loan relationship of the applicant. Loan Assistants must be capable of following and completing Loan Documentation Checklists for all loan applications pre- and post-close.
- Often, loan applications are received that exceed a Loan Officer’s direct lending authority. While under the guidance of the Loan Officer, Loan Assistants play a critical role in proper creation and dissemination for a loan approval package.
- Loan Closings & Disbursements – Loan Assistants must be proficient and efficient at handling loan closings and disbursing of loan proceeds. Along with professional and friendly people skills, the Loan Assistant must possess a thorough knowledge of and purpose for all required loan documents. They must be able to provide reasonable explanations to customers. Loan Assistants must have sufficient skills to ensure that all loan proceeds are disbursed as intended. All disbursement entries must be delivered to Loan Operations on the day the loan closes or no later than the following day.
- Loan Policy & Procedures Knowledge – While the approving or servicing Loan Officer are ultimately held responsible for the success or failure of an individual loan or loan relationship, Loan Assistants play a major role in risk reduction and proper loan relationship monitoring and servicing. As such, Loan Assistant must familiarize themselves with Loan Policy, Loan Procedures and proper Loan Documentation requirements. While Loan Officers should provide Loan Assistants with guidance on all lending issues, the Loan Assistant should take every opportunity to further or reinforce their knowledge of their job duties.
- Training and Knowledge Growth – Loan Assistants are regularly assigned training. As with others within the bank, all assigned training must be completed on a timely basis. The Loan Assistant must demonstrate a good working knowledge of bank policies and procedures, as well as applicable regulatory requirements.
- Loan Portfolio Servicing - Responsible for assisting lenders with collections, loan exceptions, contacting borrowers for financials and obtaining insurance when necessary. In general, the Loan Assistant will follow their designated Loan Officer’s instructions with regards to actions needed to service active loan portfolios. Some of these activities include but are not limited to:
- Placing collection calls
- Clearing of loan exceptions
- Gathering financial data
- General Responsibilities – Other responsibilities outside of the primary job function may arise. For any additional responsibilities assigned, a job description for that responsibility should be requested and provided (if one is available). Where appropriate, these responsibilities should be handled as instructed with or without a specific Job Description. Additional duties and/or responsibilities do not necessarily constitute a change in job title or description.
Requirements:
- High School Diploma or equivalent
- Must be able to type 40 WPM
- Minimum of 5 years operational experience in multiple functional areas (clerical/secretarial positions) (Three years of college and three years secretarial duties may be substituted)
- Excellent customer service skills
- Minimum of 3 years of Microsoft Office
- Ability to multi-task Understanding of Accounting
- Ability to work in a high stress environment and meet strict deadlines
- Ability to take basic information and compose correspondence
For more information or to apply for this job, visit www.pnb-ms.net/connect/careers
Job openings are available exclusively to internal applicants for five business days. After five business days, openings are available to both internal and external applicants.
PNB employees must be in their current position for a minimum of six (6) months prior to posting for a new position. Management reserves the right to waive the six-month minimum.
Posted: December 4, 2025