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Job Title: Deposit Operations Representative

Position Summary: The Deposit Operations Representative is responsible for supporting daily deposit operations and delivering exceptional customer service in a fast-paced call center environment. This position performs a variety of operational functions, including ACH processing, wire transfers, chargeback processing, non-posted and stop-payment item handling, regulatory reporting, fraud monitoring, and account maintenance. The representative assists customers with account inquiries and electronic banking services while ensuring compliance with applicable banking regulations, policies, and procedures. Additionally, this position performs other duties and responsibilities as assigned to support the overall operations of the department and the bank.

Key Responsibilities:

• Process chargebacks and NSF (Non-Sufficient Funds) items deposited into customer accounts.
• Process and monitor incoming and outgoing wire transfers, ensuring accuracy, security, and compliance, including required FinCEN reporting.
• Print and distribute NSF, PDP, and loan notices; send and receive ACH files.
• Review and process daily non-posted items and stop-payment exceptions.
• Enter and maintain Reg CC holds and stop-payment requests within the core system.
• Process collections on checks drawn on the bank.

• Complete affidavits of forgery, unauthorized ACH/check claims, and debit card disputes, and investigate and resolve related fraud cases involving ACH, checks, debit cards, and bill payment transactions.
• Research and resolve customer inquiries related to deposit accounts, including account balances, transaction activity, and general banking information such as branch locations and hours of operation.
• Provide customer support for electronic banking services, including the iTalk automated telephone banking system, Internet Banking, the PNB Pro mobile app, iPay bill payment services, and PNB Commercial Money, assisting with enrollment, troubleshooting, and account access issues.

• Balance assigned general ledger (GL) accounts, identify discrepancies, and make correcting entries.
• Charge off deposit accounts, send items to collections, and process recoveries.
• Process garnishments, levies, subpoenas, audits, and the distribution of all bank mail.
• Cross-sell bank products and refer customers to appropriate bank representatives when necessary.
• Train other Deposit Operations Representatives as needed.
• Complete all required training and assist with implementation of new products and services.
• Perform all duties in compliance with established bank policies, procedures, and regulatory guidelines.

Requirements:

• High School Diploma required, some college preferred.
• Proficiency in Microsoft Word, Excel, and Windows-based systems.
• Ability to multi-task and work efficiently under pressure with speed and accuracy.
• Strong communication and customer service and organizational skills.
• Must be available to work at least 40+ hours per week and remain at work until 5:00 p.m. Monday- Thursday and 5:30 p.m. on Friday.

For more information or to apply for this job, visit https://www.pnb-ms.net/connect/careers.

Job openings are available exclusively to internal applicants for five business days. After five business days, openings are available to both internal and external applicants.

PNB employees must be in their current position for a minimum of six (6) months prior to posting for a new position. Management reserves the right to waive the six-month minimum.

Posted: June 30, 2026

Position Summary: Louisiana Market Lenders are charged with developing safe profitable banking relationships with clientele living, owning property, or owning a business in PNB’s Louisiana Market Area of Tangipahoa and Washington Parish.  They are responsible for the total relationship of the customer.  This may involve real estate, consumer and retail commercial loans as well as assisting with deposit relationships.  The lender must be a self-starter, capable of managing time and workflow, loan portfolio oversite and subordinates.  Applicants should note that PNB is seeking a skill set that is knowledgeable of the lending and decision-making process, a technological capacity to generate their own required digital documentation AND a personality and connection to the Louisiana Market that can create significant Loan and Deposit Growth in those areas.

Key Responsibilities:

• Teamwork and Cooperation – Every position of employment with Pike National Bank begins with an attitude and effort of Teamwork and Cooperation. Each employee must work in a cordial and professional manner and exhibit a willingness to work with and help their co-workers.  They must be prepared to handle assigned tasks or duties that are not included in the following when designated by Senior Bank Management.

• Community Involvement – The Individual MUST be committed to serving and participating in area community events, civic organizations, school systems, festivals and other local activities that will expose them to potential bank market growth opportunities.

• Business Development – The Individual Must recognize that, while other obligations and duties may be set by Senior Bank Management, the primary responsibility of this position is to generate new safe and sound loan volume along with deposit relationships within Tangipahoa and Washington Parishes.

• Documentation Knowledge, Organization and Preparation – The Individual MUST have a working knowledge of commonly used Lending Documentation requirements for adherence to Louisiana law.  They must have a reasonable capacity or expected capacity to Organize and Prepare all Documentation through the Bank’s lending software.  The Individual may at times be required to produce, distribute and close all documents required for loans they produce.

• Complex and/or Commercial Loan Applications – Individuals, designated as Louisiana Market Lender, should have more lending experience than those in PNB’s Consumer Lender (Core) position. As such, they should be qualified to handle more complex loan requests and loans of larger sizes.  Efforts should be made to handle all loan requests of any type directly.

• Financial Spreads / Reviews – For most loan requests, the Louisiana Market Lender should be able to calculate the applicable Debt-to-Income or Debt Service Coverage Ratios. They should also be able to recognize other repayment capacity strengths and / or weaknesses.  For borrowers with operating or trade cycle activities that include swings in accounts receivable, inventory, and/or accounts payable, the financial data should be provided to a designated Financial Spreading Specialist.

• Loan Assistant Oversite – The Individual may be responsible for training and managing Loan Assistants with input from the Chief Credit Officer.  Where necessary, they must report any personnel matters to the Chief Credit Officer or other Senior Bank Management (when applicable).

• Loan Policy / Procedures Recommendations – Knowledge and consideration of all Loan Policies and Procedures should be given. Suggestions should be presented to the Chief Credit Officer. 

Requirements:

• Lending Experience – The Individual should have at least 10 years of experience as a Lender.  Ideally, this experience will have been within a financial institution environment (ex. bank, finance company, or credit union).

• Louisiana Market Connection –   While not a disqualifying factor, ideally, Individuals serving in this role should have at a minimum of 10 years within PNB’s current Louisiana Markets of either Tangipahoa or Washington Parish. Regardless, Individuals seeking this position MUST have existing and sustained ties to these Areas.  The Individual MUST be able to express a deep ingrained knowledge of these communities.  The knowledge should include information regarding market conditions, community leadership, banking opportunities, property values and other core information related to properly serving the area. 

• Technological Skills – While full proficiency is not a requirement, the Individual MUST have a reasonable working knowledge of navigating through a Core system to retrieve customer and other necessary data to efficiently handle their job duties.  A reasonable working knowledge of Microsoft Word, Excel and Outlook is required.  

For more information or to apply for this job, visit https://www.pnb-ms.net/connect/careers.

Job openings are available exclusively to internal applicants for five business days. After five business days, openings are available to both internal and external applicants.

PNB employees must be in their current position for a minimum of six (6) months prior to posting for a new position. Management reserves the right to waive the six-month minimum.

 Posted: June 30, 2026